Customer Care

“Thank you for contacting Customer Care. We’re here to help!”

Logical Choice Technologies’ Customer Care is your post-installation resource. Their Core mission is to provide customers, internal and external, with a single point of contact, dedicated to resolving LCT product and service related issues.

Our Team

The Customer Care Team is comprised of Customer Experience Specialists from various backgrounds including: Computer Science, Technical Support, Product Management, Systems Engineering, Systems Administration, Communications, and LCT Installation Services. "Each member of our team is committed to getting the classroom up and running again 100%, as soon as possible," adds Redd Howe, an installer, turned Customer Care Representative. 

Making Contact

Contact Customer Care for all post-installation matters. The most effective way to reach them is by using the Web Form located online at www.logicalchoice.com/care. This form contains all of the information needed for the team to immediately begin driving the issue to resolution. Customer Care allocates a member of its team to focus on these web forms as they come in throughout the day.

You can also connect with Customer Care through email at customercare@logicalchoice.com or by calling 866-482-8937 between the hours of 8am to 8pm ET. Before sending an email or calling, it is important to have available all of the core information needed.

At a minimum:

·         Your Name, Phone Number and Email address

·         School Name and District

·         Room # where the issue is taking place

·         Serial # of Product (if applicable)

·         Case # (is available)

·         Description of the Issue and type of product involved